1 reviews | Active since May 2017

01 May 2017, 11:52

HomeChoice has zero respect for consumer rights!

<p>For the past couple of years I have been receiving phone calls from HomeChoice, offering me this or that. I have told their agents over and over to remove me from their database because I am not their target market as I do not shop over the phone. Unfortunately for me this has gotten worse. I get calls everyday several times a day. I even tried blocking their numbers. By now I have blocked at least 11 but they keep calling with a new number each time. I could not take the harassment anymore I resorted to ignoring all calls on my contact list but that did not slove the problem because I missed important calls that were not from HomeChoice. As a last resort I emailed their customer services and they never bothered to respond and the calls keep coming. I have contacted the DMA only to find that HomeChoice is a member, what a front! As it is now being a homechoice customer has become a very sour experience. I'm counting the months till my account is paid up so that I can close it and never have anything to do with HomeChoice. As it is now im looking for ways to stop this harassment because i deserve a better shopping experience. </p>

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Replies (1)
Homechoice
Homechoice's reply02 May 2017, 08:06
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team