AF
Ann-May Fourie
1 reviews | Active since Jan 2024
15 Jan 2024, 15:55
Homechoice has no service at ALL
It is bad. I cannot even complain due to no service. I bought a laptop set. The computer worked for 2 weeks and then it did not want to charge. I phones them and they come and pick it up. It was in November 2023. It is the 15th January and they respond back via email... "it has been escalated ' and still no laptop. I phone so many times and no supervisor come back to me. Excuse after excuse. I am done with HC. Fast to take your money but no service after that.
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
16 Jan 2024, 12:55Hi Ann-May.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply16 Jan 2024, 12:55
Official
Hi Ann-May.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
AF
Ann-May Fourie's updateReviewer Update
26 Jan 2024, 11:10Ann-May Fourie,
Thank you for your email.
Kindly note that there is unfortunately no feedback as yet. After complaining Mark Wagenaar send this. Nothing is happening. This is so bad. And then lie on social media.
Thank you for your email.
Kindly note that there is unfortunately no feedback as yet. After complaining Mark Wagenaar send this. Nothing is happening. This is so bad. And then lie on social media.
AF
Ann-May Fourie's update26 Jan 2024, 11:10
Reviewer Update
Ann-May Fourie,
Thank you for your email.
Kindly note that there is unfortunately no feedback as yet. After complaining Mark Wagenaar send this. Nothing is happening. This is so bad. And then lie on social media.
Thank you for your email.
Kindly note that there is unfortunately no feedback as yet. After complaining Mark Wagenaar send this. Nothing is happening. This is so bad. And then lie on social media.
AF
Ann-May Fourie's updateReviewer Update
26 Jan 2024, 11:19I am flying to America on the 9th. No urgency about that. If I am gone what then? But I must pay my laptop I do no even have.
AF
Ann-May Fourie's update26 Jan 2024, 11:19
Reviewer Update
I am flying to America on the 9th. No urgency about that. If I am gone what then? But I must pay my laptop I do no even have.