Homechoice has no appetite for returns - Poor service and breach of contract!

Dear Hello Peter I am disappointed with the service Homechoice provides when you are returning a furniture order. They have shenanigans and keep you on hold for a long time when you follow up on the returns. I bought a Belmont bed via the app, it looked the right height on the app but when it arrived it was very low, especially for a lady my size, age and height. I raised my concern with Homechoice within 2 days of delivery, I told the lady that can this be expedited as I have a back pain issue. I am still waiting 4 weeks later and everytime I phone Homechoice, I am asked if I did send the pictures in and this is a concern as I know that these are attached on my case in their call logging system. They should be telling me about the deadline for the collection but are asking me about items I submitted on the same day I reported my issue which was the 13 November. It doesn’t look like Homechoice has an appetite for returns. I have been to the doctor 3 times now due to a back problem, which I was trying to avoid in the first place. I told the agents assisting me that I am currently sleeping on the floor as I removed my old bed to make way for the new bed. The health reasons sighted as a reason for returning the bed are not considered, they are not customer centric at all. I am so disappointed as I am their customer for more than a decade now! I won’t recommend buying furniture from Homechoice! Grace