Homechoice has ********** for staff

I have had my fare share of problems with Homechoice and their sister company Finchoice however I have never thought they would resort to *****. When you purchase an item telephonically you do not expect to have more items added to your basket and delivered to an unknown address. Then be expected to pay non stop for something you do not have. My aunt purchased couch covers and they **********ly added 2 cellphones which did not arrive and she has been paying non stop for something she does not have. An email to their ***** department was sent but no feedback has been given. Not even an acknowledgement of the enquiry. I would not recommend a company that does not take accountability or show interest in resolving this query. It would be interesting to find out if they care about their image or not