HOMECHOICE - Harrassment for paying your account good!!! WHY!!!!!!!!!

I'm screaming mad at Homechoice. I have had my account since 2018 and have always been keeping my account up to date. A debit order was loaded but I decide to make manual payments due to that I'm self employed. My account is spotless and is not in arrears. I have since last week been getting calls from Home Choice Collections (0861) 346 - 770 asking to make arrangements for payment. I have phoned the normal call centre as well and they have confirmed that my account is NOT in arrears. Today, they are basically harrassing me as I'm getting at least 2 calls every hour. I have spoken to a Xolo Mgipi in the normal call centre and she has confirmed that account is not in arrears and in the collections call centre a Nthabiseng as confirmed this as well. I have phoned the both call centres and asked them why I'm getting so many calls when 1st of all my account is not in arrears and secondly when I have already advised a consultant that I pay manually by month end.

When asked to speak to a manager or a supervisor in both call centres, I'm told that either that there is no one available or that they are in a meeting.

I'm lodging a formal complaint with the consumer tribunal as well.

I want awnsers as to why this harrassment is happening and for what reason. My account is conducted in a satisfactory manner.

I want a written apology from the managing director about this treatment.