AJ
Ankia J

1 reviews | Active since Nov 2019

26 Apr 2021, 10:39

Homechoice Harassment

I am paying off my account as soon as possible and have made myself a promise (again, as I thought to give them another chance!) to not ever buy from Homechoice again. Being phoned before payment is even due asking on which date payment will be made, disguised as a "courtesy call" absolutely makes me redline immediately. I am and have always been a responsible payer. PLEASE refrain from this practice, you are harassing the wrong people! Spend the money towards the phone calls of your good debtors, to improve your system!!!! Then when you do tell the call centre agent, to remove your number from their system to phone for reminder payments, the courteous phone call quickly turns to a non courteous phone call, you as the client have to make another phone call to their call centre to request this. Why just not stop with the harassment?

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Replies (1)
Homechoice
Homechoice's reply26 Apr 2021, 10:55
Official
Hi Ankia.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice