KM
Kudzai M
1 reviews | Active since Sept 2020
23 Nov 2021, 15:55
Homechoice harassment
I have never once defaulted on my payments, or paid late. Payments are due on the first of each month and I usually pay by the 27th, a few days before due date. And yet for the past 2 months, I get an average of 5 calls per day from homechoice, thanking me for the payment and asking me when my next payment will be. These calls start around the 10th of each month and I get them every single day. 5 calls a day!!! I hate these calls and I will never recommend homechoice to anyone. Rather buy anywhere else, AVOID HOMECHOICE!!! They will harass you for simply being their customer.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
23 Nov 2021, 16:20Hi Kudzai.
We will investigate this process to see how we can best improve it going forward!
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
Homechoice
Homechoice's reply23 Nov 2021, 16:20
Official
Hi Kudzai.
We will investigate this process to see how we can best improve it going forward!
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
Homechoice
KM
Kudzai M's updateReviewer Update
23 Nov 2021, 16:26You can improve this process by removing my number from your system. I do not wish to get any phonecalls from HOMECHOICE and as per POPI Act, you have an obligation to stop communication when a customer requests that you stop. Please stop calling me.
KM
Kudzai M's update23 Nov 2021, 16:26
Reviewer Update
You can improve this process by removing my number from your system. I do not wish to get any phonecalls from HOMECHOICE and as per POPI Act, you have an obligation to stop communication when a customer requests that you stop. Please stop calling me.
KM
Kudzai M's updateReviewer Update
29 Nov 2021, 06:56Almost a week later, I am still being harassed by HOMECHOICE call centre. I have already paid my instalment in advance and yet I am still getting 5 calls a day, wanting me to buy something so you can harass me even further. I also received an SMS, on 23 November, saying I have been unsubscribed from marketing phonecalls. so why am I still getting these calls. I do not want any calls from homechoice please. Someone, please make this stop.
KM
Kudzai M's update29 Nov 2021, 06:56
Reviewer Update
Almost a week later, I am still being harassed by HOMECHOICE call centre. I have already paid my instalment in advance and yet I am still getting 5 calls a day, wanting me to buy something so you can harass me even further. I also received an SMS, on 23 November, saying I have been unsubscribed from marketing phonecalls. so why am I still getting these calls. I do not want any calls from homechoice please. Someone, please make this stop.