Homechoice group full of empty promises

Item: Homechoice
Rating: 1
Author: petrus van der merwe

Sister company pulling homechoice down and will make one think twice before doing business with homechoice again

Empty promises and rude staff

I received a message yesterday from homechoice, because I’m a valued customer I have been pre approved for a loan

Witch i then decided to accept and did the application and did the debicheck everything from my side even uploaded my payslips

Then this morning after enquiring from my side and holding for more than a hour I was told to resend my payslips witch i did while on the phone and the lady attached it and promised I’ll get a call back in a hour it’s been over 5 hours and decided to followup from my side just to he told by a Sandiswa it will take 3 to 5 working day’s after all correspondence said 24hours because I’m a home choice client

Sandiswa refused to give me a reference number so I can lay the complaint to hellopeter

If this is the service I can expect I’m in the mood to stop everything and close my homechoice account aswell

As Finchoice just gives empty promises

Helpful (0)

Replies (3)

Homechoice's replyOfficial

05 May 2021, 09:23

Hi Petrus.

We’re very sorry to hear about the poor service you experienced.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Our Finchoice team will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice

Homechoice's reply05 May 2021, 09:23

Official

pvdm

petrus van der merwe's updateReviewer Update

05 May 2021, 10:30

I received a call just now asking for my payslips again, after explaining i have submitted twice and asking for a direct email to send them to the advisor said he will rather request from another team if you can just send me a email address i can send them directly, however the advisor begged me to give Finchoice till close of business before stopping everything and going to my bank rather

pvdm

petrus van der merwe's update05 May 2021, 10:30

Reviewer Update

pvdm

petrus van der merwe's updateReviewer Update

05 May 2021, 11:26

I was called by a Ursula, appalling service, when asking for a manager as I want to take the matter to the National consumer council for false information (just sorry I can’t attach the sms and whatsapps) being told 24hours not business hour just 24 hours, Ursula keeps stating if you a new customer all correspondence state because you a homechoice client it will only take 24 hours, you do realise false written correspondence is a ******** office in line with the treating your customer fairly act that the National consumer council regulates

pvdm

petrus van der merwe's update05 May 2021, 11:26

Reviewer Update