HomeChoice Goods are useless and Customer Service Sucks

I had bought two wardrobes, a five piece bedroom suite and 3 mink blankets in April 2017. All of this amounted to R 26 231. 51. Everything was delivered by May 2017. In August 2017, our bed broke. The bottom part of the bed, the base broke on the one side, so the mattress was now lopsided. This was very difficult to sleep on. I called Homechoice to report it and they advised that the assessor would come out and see if it can be fixed or if it should be replaced. The accessor came a week later and said it needs to be replaced or that Homechoice would credit me for the bedroom suite and I could chose something else. I agreed that I wanted to be credited and would chose something else. He advised that someone from Homechoice would call me to make the arrangements. I havent received a call since. I have called Homechoice in the week to advise that I am still awaiting a call, the consultant I spoke said he put through a request for someone to call me back. Yesterday I received a call which I missed and it reflected that it was Homechoice. I thought they would call back but they didnt. I had no airtime to call them back. I am still awaiting a call from Homechoice. Since we could not sleep properly on the bed, my husband got frustrated because he would still be tired in the mornings, he slept on the side that was broken. He decided to fix the bed, we had no choice, we could not sleep like that, but everytime he fixed it, it would break again and again and again. The wardrobes are also not in good shape the key sockets are coming loose and the material is peeling off. I have no choice but to keep the wardrobes because where would we keep our clothes if I told them to fetch the wardrobes too, the time Homechoice takes to deliver is ridiculous so I might wait a month for them to bring a new bed and wardrobes, where would we sleep and where would we keep our clothes for that time period. I feel like I'm trapped, I cannot afford to buy another bed or wardrobes but I dont want Homechoice's furniture anymore.