HomeChoice giving us a bad credit record

We recently put through a bond application, only to find out that we had a debt that was written off by HomeChoice in the last month. Now very confused, as neither me or my wife had every heard of them, we contacted HomeChoice, who when receiving my wife's ID number, told us that there are 4 names registered under her ID number, none of which are her own. We then sent an email to ask for them to send us a letter or something to state the case, so we can send to the banks and they can disregard the HomeChoice info, but decided that it is rather urgent, so we phone again to ask how we can speed the process up, and now it was a different story.... her ID number had a parcel last delivered to Mossel Bay (where we have never been before) and no mention at all of the 4 names registered. We were also told it was up to us to go to the police and get an affidavit to say we don't know this company.

Who knows what the story is, but it seems this is a regular thing from HomeChoice judging by their track record on Hello Peter.

PLEASE HOMECHOICE.... sort this out for me ASAP as now we have unnecessary delays which end up costing us money.