HOMECHOICE GIVING CUSTOMERS THE RUN AROUND!!

This is the worst form of service i have ever experienced in my life. As a sales Senior sales representative myself im appalled at the level of competence within in this so called exclusive company named Homechoice..... I recently order a Playstation 4 exactly 14 days ago,whereby the sales person assisting assured me my order would be delivered within 7 -14 working days which is normally the turn around time in thes situations... I accepted it but also know it wouldnt take longer than 20 from the Homechoice for the product to be delivered to my residence.... After two days i called and was told that it would definitely take longer because of the taxi violence going on which i understood... A week passed still nothing and i called again to ask where the parcel is now,the sales lady assured me it was dispatched and on its way.... Another 2 days passed and in total 10 days passed and i decided to arrange so that i could collect myself as its literally a 15 minute drive to collect,i called and then the sales lady said that the courier company will deliver shortly and again she mentioned the danger because of the taxi violence i then asked if i could fetch the parcel myself she then went on to say that once the parcel is dispatched we cant as its already with the couriers..... The today after 14 days i called again and with more intention to get to the point of what was really happening.... It turns out that the person was giving me the run around...as we called The couriers and gave them the order number and the couriers then said they have never collected the parcel...im in such a state of disappointment that im prepared to not pay this company a cent for any of my goods purchaed anymore.....this should be addressed at the highest level as there is a major problem with procedures not being followed... Im extremely livid at this moment.