HomeChoice gives terrible service!

If I could give 0 stars, I would have.

I am still struggling to receive one of two items I ordered and paid cash for, in December 2020.

I did receive both items, but one item had a cracked lid. Therefore I had to send it back and their courier already picked it up from me more than a month ago. Now I'm unable to establish when I will receive the replacement item. They don't reply to my emails, they don't call me back and I am sick and tired of wasting my airtime calling them without getting any answers.

This was supposed to be my Christmas present, but it has left such a sour taste in my mouth I doubt I will ever order anything from them again.