Homechoice furniture bad quality and even worse customer care!!

I’ve bought a bed set and mattress from Homechoice. The total cost for both items were R14000. Homechoice assembled the bed themselves on the 29th of September 2019. We basically used the bed for 1 month. After only 3 weeks the drama with the. Bed started. The slack base of the bed is pulling apart 3/4 times per night you can hardly lie on the bed then the slacks pull out and fall down. The mattress ( which was advertised as a high quality mattress) was sagging after the 2 nd week. Springs are sticking out on the sides of the mattress causing bruises while you try and sleep.

I reported this issues to Homechoice on end of October. They don’t call me back and every 7 days become another 7 days where they would send an assessor out to either fix the furniture or take it back. It is 12 November. I had to spend R7000 at dial a bed to buy a new mattress just to be able to sleep. In the meantime Homechoice expects you to keep paying for goods one can’t use.

There is no customer service whatsoever!!