1 reviews | Active since Feb 2023
Homechoice fridge
I bought a fridge last then after 3 months it cracked inside. I called homechoice to notify them, they sent the assessor to come and asess the fridge. The assessor verbalized that the fridge cannot be fixed it needs to be replaced. Homechoice was called and notified. They called me after few months and said they have spoken to the supplier and they will let me know when the driver is collecting the fridge. For the past two weeks they've been calling me telling me that the driver is coming to fetch the fridge. I said to them they cannot fetch the fridge without replacing it. They consultants said they will credit the amount to the account. I called head office notifying them about the incident but they just hang up on me. Kindly help
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
It's been over 72hours since I send my complain and I'm still waiting for information about the progress and any actions that has been taken to address the issue.
It's been over 72hours since I send my complain and I'm still waiting for information about the progress and any actions that has been taken to address the issue.