Homechoice frayd

I had an issue with accessing my Homechoice profile for sometime and tried to call their customer service line and did not manage to get through. I sent them an email and I have not received any response. The customer care line redirects me to using their whatsapp number but I also get an error there which tells me to contact their customer services. In December one of their agents tried to sell me something and I told her I cannot buy anything until I recieve my statements and access my online profile, the agent told me that I bought a bed and kitchen items in October which I never did or recieved. She then told me that she is opening a case of ***** so they can do an investigation. I have not recieved any feedback from them. Everytime I call, I am not able to get through, the auto voice message refers me to the whatsapp line. Today I was able to go through the customer service but the agent dropped the call while I was still talking to her. I called again and the gentleman I spoke to said I need to contact their ***** department on *** but the number has a voicenote that the line is not working I must contact telephone directory for the correct number.