Homechoice ********** transaction

I have received this month credit report, I have noticed a activity with increase in credit obligation. I had Homechoice account which was last paid in full in 2017, with a purpose to close it. In my credit report I have noticed that there is an inquiry listed on my credit bureau profile on 12-03-2020 and there is a new addition of Homechoice account with a credit limit of R30 000 and a balance of R11 177.

I can be sure this is ********** as I found a new cellphone number listed on my credit report. When I try to access my online account with an option to reset the password using my cellphone and e-mail address they are not recognised. It looks like my account was accessed and all my contact details were changed. I have sent e-mail to Homechoice hoping they call back in the morning and I have also left my number to call back on their self help option.