MP
Martha P
1 reviews | Active since Jul 2018
30 Jul 2018, 10:47
HomeChoice ********** purchases
Someone made purchases in April and October using my account. They bought a fridge and some blankets during April and May 2018. I haven't used the account for a long time. I suspect someone inside Home choice did this *****. They contacted me to ask me to pay. I told them I didn't make the purchase. they send me declaration forms, I signed them and emailed them back. After that they did not contact me even now. mean while my credit record is being impacted negatively by their negligence. ***** purchases is on the rise at Homechoice. They making no effort to rectify this issue.
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Replies (3)
Homechoice's replyOfficial
30 Jul 2018, 10:51Good Day Martha
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Homechoice's reply30 Jul 2018, 10:51
Official
Good Day Martha
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
MP
Martha P's updateReviewer Update
03 Aug 2018, 09:06Instead of Homechoice investigating my matter further and resolving their ********** purchases made on my account by their agents and workers. They send me threats. This morning I received this SMS “Ms ****EDI. HomeChoice has reported you to the credit bureau and to attorneys to collect for non payments. PAY R3083.02 NOW. Fees will be charged.”
It simply means they trying to ********* me to paying their ********** transaction. The parcel were not even delivered to me. Can Homechoice email me delivery documents. I cannot be intimidated by shady dealings.
MP
Martha P's update03 Aug 2018, 09:06
Reviewer Update
Instead of Homechoice investigating my matter further and resolving their ********** purchases made on my account by their agents and workers. They send me threats. This morning I received this SMS “Ms ****EDI. HomeChoice has reported you to the credit bureau and to attorneys to collect for non payments. PAY R3083.02 NOW. Fees will be charged.”
It simply means they trying to ********* me to paying their ********** transaction. The parcel were not even delivered to me. Can Homechoice email me delivery documents. I cannot be intimidated by shady dealings.
MP
Martha P's updateReviewer Update
03 Aug 2018, 09:24How do you send me to credit bureau while investigating?
MP
Martha P's update03 Aug 2018, 09:24
Reviewer Update
How do you send me to credit bureau while investigating?