Homechoice ********** Nightmare

I was contacted via sms message and called on 10th & 11th March 2021 regarding an outstanding balance from VVM attorneys on behalf of Homechoice. Spoke to the agent regarding this as I have never had or opened an account with Homechoice. I am a victim of identity theft,the account in question has been app**** by ********** means without my knowledge or consent. I was then told to submit supporting documentation,copy of id,6 sample signatures and affidavit. I was told matter will be investigated,not only was it not investigated but I was contacted by a second firm NBA associates regarding this same account on 11 May 2021. These serious issues happen too often with this company and are never dealt with,always just passed along. Poor customer service. My credit record is negetively impacted and I am sitting with debt I never created.