Homechoice ********** debt

To this day I still have not been reimbursed for the ********** debit that has been deducted from my back account.

On 20 Oct. I received an email from Chanel Fernandez with the following letter attached:

"To whom it may concern

We hereby confirm that we have concluded our investigation into the ********** HomeChoice account opened in the name of Mr J Fourie with ID duly recorded as (removed).

Please be advised that the ********** purchases were written off and we requested the Credit Bureaus to remove all details of the account Mr J Fourie’s credit records. The balance on the account is zero.

Thank you for your assistance in resolving this matter.

Yours faithfully Chanel Fernandez"

Nothing was said about reimbur*****t. And after multiple emails sent asking when reimbur*****t will be concluded I have received no feedback whatsoever. I even went so far as threatened Homechoice with legal action with absolutely no reply.

Dispute #: ***