Homechoice ********** debit

When checking my credit score after the Experian debacle, i found that i had a ********** HOMECHOICE account opened. I immediately phoned them on 20-08-2020. I believw i spoke with a Sandisiwe. They did not send any dispute forms nor correspondence back as agreed. They kept keeping me on hold. On 25-08-2020 I phoned them again about closing thf ********** account, and even sent them an email afterwards. The morning of 26-08-2020 my bank was **********ly debited R729. What a ******* company.