Homechoice ********** acts

I received an sms and email on the 28th of june saying that my order has been packed and its ready for delivery and I never placed an order with homechoice. I immediately sent an email telling them that they must cancel the order as i did not Place it.The following day i went to mall of Tembisa show room and the lady there dial for me and i spoke to Natasha at customer service,i explained to her what my problem is and she asked for my personal information i gave her she then hang the phone on me, i then asked them to dial for me again and Nokwanele picked up the phone and he assisted me then he explained to me that it will take 7 days for them to cancel the order and they will sent me proof of cancellation next week. Today i received a call from someone saying he is a driver and he has my order then i told him i do not have an order with homechoice. This is so sad because homechoice knows very well who placed that order with my name and they did that to my younger sister now i have to make means to follow this up because it is my name and i have to clear it . How can a big company like this encourage ***** by covering their consultants. I am unemployed and my husband made sure he paid all my outstanding debts with homechoice now this. Are this people aware of the damage they make in other people's lives. Please help us deal with this ******* that are *****ing from the customers.