Homechoice ********** account opened

As I was about to apply for a bond I was informed of a Homechoice account that I never opened to start with neither have I ever received any goods from Homechoice. This reflects on my credit score. I'm so upset because at the same time the agents that deal with these complaints are rude and just drop the fone when you question how they would open an account without truly confirming if the person they're dealing with is truly who they say they are. The person that opened the account has a total different name from me with the same ID number... How??? This is unacceptable