Homechoice ********** account in my name.

My bank account was debited by Homechoice on the 27/08/2020, the amount of R 647.38. I do not have an account with Homechoice and I have never had one. I called Homechoice enquiring about this incident, I was told to send an affidavit and copy of my ID. I sent all that info that was required and that was on the 02/10/2020, until this day I still have not received feedback, the only communication I received was that my case is handed over to the ***** department. This is inconveniencing me now because my credit score is really bad because of this issue.