HOMECHOICE ********** Account

Upon learning of a ********** account opened in my name with HOMECHOICE, I reported the matter last year (2021) March. Till today (29 June 2022) HOMECHOICE hasn't ever bothered to respond to my emails, which I was advised by their call centre to send to: ***. Again, as soon as I learnt that this matter is affecting my credit score adversely, I called HOMECHOICE and the call centre agent advised me to phone the ***** department on ***, needless to say, the ***** department does not answer calls either.