HomeChoice ********** Account

Someone opened an account using my details. HomeChoice then debited my account and I cannot reverse it since the bank says the amount is higher than the threshold. I called HomeChoice to let them know that the account was **********ly opened. They promised to send me an email but I have been waiting for that email for 3 weeks.

I stay in Joburg ( for the past 12 years) and the person used an address in Cape Town for delivery. They also used a postbox that belongs to NMU. This is unacceptable. My credit report shows that I have an account with HomeChoice and I don't. My money is gone and they will probably debit again this month because they are not giving this the attention it deserves. This is a BIG inconvenience.

What controls were app**** ? How was the account opened ? I need answers and I definitely need that account off my credit report.