Homechoice - **********

An account was opened with HomeChoice under my name in 2021. After noticing this on my credit report, i notified Home choice via phone call. I was advised that i would need to complete an Affidavit and send it through to the ***** Department, which i did. Since then i never received any sort of feedback from home choice. a month later, i sent a follow up without joy again. Now it's been a year and the record of home choice still appears on under my name. I phoned again in June, and this time i got through to a consultant who informed me that my query was never processed. After a year, and my query is still not process, how disgusting.

The consultant told me that she will get the documents and query processed accordingly and that i should receive an update from home choice within a month. It's past a month, and still no email/call from home choice. Now i am trying to call them and i am struggling to get through to anyone.

It's coming across as though this nonsense of an account in my name has to do with an internal employee... i'm quite disappointed and disgusted at the service from home choice. It's as if they dont care about *****s committed in their company name... no wonder they not even taking such queries seriously.