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Mapule M

1 reviews | Active since Sept 2017

21 Oct 2020, 21:47

Homechoice **********!

on the 26th August I received a text saying that I had changed my contact information at Homechoice. I immediately called to inquire as I had not opened a home choice account, to be told that my information had been **********ly used to open an account and was assured that the account was closed. On the 30th September however, there was a debit order for R646 that went off on my bank account from Homechoice. I called to inquire why and the call agent said they could not trace an account with my details. I emailed the ***** dept and have not received a response- its been 3 weeks of inquiring and trying to get the debit order reversed, no help has been provided!

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Replies (1)
Homechoice
Homechoice's reply22 Oct 2020, 07:55
Official
Hi Mapule.

Thank you for bringing this serious matter to our attention.

We are urgently investigating this and believe you may have been a victim of *****.

We will be contacting you to get further details from you.

Thank you for your patience and understanding
 
Homechoice