HomeChoice *****'s department cannot be trusted.

Hello Peter, At the end of 2017 I opened an account with Home choice. I made an order for R4,800. In March 2018 a big order was made using my account, my cellphone number was changed and my home address was changed to Johannesburg address. Home choice sent me an sms stating that if I didn't change my details I must call them. I called them to say I didn't make that order they must cancel it. Their agent confirmed that, the order is still in their workshop and he transferred my call to their *****'s department. I spoke to Joanna Beiding and she also confirmed that the order was still there by their workshop. On the 13 March 2018 Joanne sent me email with an attachment confirming that "The order will be returned shortly to HomeChoice". This attachment was a letter and it was signed by Shafieka Hugo (Team Manager ***** department). This letter was confirming this *****. But after 2 days, after they confirmed the *****, they still delivered that order to the *********. We are in 2020 now but this order is still under my name. I've tried everything since 2018. How long does it for HomeChoice to resolve such problems.