SW
Simone W

1 reviews | Active since Aug 2020

31 Aug 2020, 09:19

HOMECHOICE *****ELENT DEBIT ORDERS

My account got debited after I received a settlement letter as well as a paid up letter! My original purchase amount was R1299. End of July I requested a settlement letter, and the amount to settle was slightly over R1600. I decided to settle because of the interest on this account, and paid on the 24th of July. On the 26th of July, after paying the settlement amount, my account was once again debited. I thought once you settle, the system automatically deactivate the debit order request from the bank. I called HC on the 27th of July to request a refund on my account. I was told that it would take between 3-5 days for the account to be refunded. On Saturday, 01 August, I decided to reverse the money from my account, as I was in need of the funds. The reversal transaction was successful, but for some reason it never reflected in my bank account. On Monday, 03 August, I called HC and ask them about the reversal, I was told that it would reflect in my account the following day. According to me I no longer had business with HC and would never want to do business with them. Unfortunately, because I made the reversal, HC contacted me again and said I owe them the debited amount. Because I don't want to be blacklisted, I paid over that amount, again! This morning, 31 August, HC debited my account again! To date I have paid close to R2200 for an item of R1299. I find this very disturbing. I wish South Africans can read this and see the *****!! These people are *******, they ***** from poor SA citizens. Please be vigilant. Should my latest amount not be in my account within 7 days, I will ask the Credit ombudsman for assistance. DO NOT BUY ON CREDIT FROM HOMECHOICE!!!!!!

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Replies (2)
Homechoice
Homechoice's reply31 Aug 2020, 09:35
Official
Hi Simone.

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you. 
Homechoice
SW
Simone W's update04 Sept 2020, 13:56
Reviewer Update
I have just checked my updated credit report for the month. This query was listed on my account as a "missed payment" and obviously have a negative impact on my score. Bad! I want HC to tell me exactly what the "missed payment " was, as this was a query on the account, and resolved within 7 business days.
Also, the ********** debit order has not been credited. 3-5 business days is now close to 7 days later! I want the "missed payment" to be rectified on my credit report asap. NOTE: I DID NOT MISS A PAYMENT, I SIMPLY REQUESTED A REFUND!!