Homechoice *****. Don't open an account with them.

I once opened an account with Homechoice in 2017, I settled my account with them in 2018 but to my surprise on the 05 Feb 2022 I received sms'es from them informing me that I have placed an order with them, I tried calling but the call was responded to by a computer and the account enquiry stated that I have nothing and that I have R8000 credit. I again during the day got another sms saying the order has been packaged. Today, the 08th Feb I entered their store in Van der Walt Street and I was told that an order was placed in my name and it is on its way to me. My worry is that why do they load R8000 credit in my account not knowing my financial status, are they not supposed to do verifications before they approve any order, and after so many years not taking anything from them were they not supposed to have closed my account as this is placing me at the risk of ***** and tarnishing my credit score?