Homechoice ***** case - poor service

I picked up that someone opened a Homechoice account on my name last year. I requested a full investigation on 4 July 2019 so I can clear the account from my name. I received a reply by Mark Wagenaar stating they are investigating this for me and it will take around 60-120 days to be completed. I called in a few times afterwards to follow up on my request and all they keep telling me was that it was still being investigated and I was assured that it will be sorted out within this time frame. I put my trust in them that this would have been done. On 3 Sept 2020 I did a credit check on my name only to find nothing has been done on this and it's still outstanding. In fact, this has now defaulted me as a bad payer and I cannot take out any further credit with any provider due to this. On 5 Sept 2020 I received another email saying my query has been closed (Ref: 209921). I rep**** yet again to this email informing Homechoice that it has not been resolved and they need to reopen my query and get it resolved. Yesterday (8 Sept 2020) I another email from Busisiwe Tunzi informing me my query will take another 60-120 days to be resolved. I requested to be contacted by a Director or high level management now as this cannot be the service Homechoice offers? I have not had 1 call or any form of communication from anyone afterwards. I again send another email today (9 Sept 2020) with no reply. I find this entire experience appalling and will never recommend Homechoice to anyone just from my experience. Please can I get a Director or high level management to contact me urgently to address this matter. My latest reference number is 236507