Homechoice *****

I am trying to contact Homechoice ***** Dept on behalf of an employee. She wanted to purchase a fridge in August 2018 and was told that she was blacklisted by Homechoice. On further investigation it was found that someone made a ********** purchases on her name at Homechoice. She reported the ***** and faxed copies of her ID and police affidavit to Homechoice on 10 August 2018. She has not had any response and is still blacklisted. I e-mailed Homechoice ***** Dept on 16 January 2019 and again 5 February 2019, without any response. I've tried calling but the ***** Dept just does not answer their phones. I tried to get put through to a manager by Customer Services but the phone also just rings and rings. I've tried to get through for more than an hour today!