Homechoice *****

I have been a victim of identity *****, someone created a credit facility with Homechoice on my name using my ID number and they somehow managed to get my banking details and have pushed through a debit order on my bank account, when I called the consultant informed me to confirm my address and this did not match to what they had on the system, what sort of verification process does homechoice have? if you *******ly obtain someones ID number and banking details then you can call homechoice and you can enter into a credit agreement, I cant believe that it can be so easy, the consultant was supposed to send me a dispute form to fill in and send back, I have still not received this form, the consultant advised that she has cancelled the debit order, I have not received any proof of this as yet!