PP
Patrick P
1 reviews | Active since Jun 2024
11 Jun 2024, 08:58
HomeChoice forcing sales
I was sold a bed my a Home Choice agent "over the phone". When the bed came, it's a used bed not new, cover with plastics so it won't be obvious. Same day I realized I called and told the I don't want it. It was on the 14th of May when it arrived till today I am still with the bed even after taking it to costumer complain center. "Mark told me they were on it knowing very well the bed is more than 14 days with me. Now I am getting sms's that I must pay after being told by the Team Leader they had already processed it for cancelation. What I realize here is that I am being sold this bed by force. Can I please be assisted as I am still with the bed and it's crowding my space.
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Replies (2)
Homechoice's replyOfficial
11 Jun 2024, 09:03Hi Patrick,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply11 Jun 2024, 09:03
Official
Hi Patrick,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
PP
Patrick P's updateReviewer Update
11 Jun 2024, 10:59I have evidence of emails and watsapp conversations with them. And always promised can even send you the same reply which came frome their costumer contact center, it's almost the same thing that is written above.
I am tired of that respond from them from costumer contact center, I just want this bed out of my house. They should be telling me someone is one their way.
They stalling, they are forcing me to by this bed. I have evidence from day 1 of this bed in my house. If I do not say anything They keep quiet now I am being blocked by Team Leader on watsapp.
Please let them collect the bed today I even send the driver my location as by their request They got all my details
I am tired of that respond from them from costumer contact center, I just want this bed out of my house. They should be telling me someone is one their way.
They stalling, they are forcing me to by this bed. I have evidence from day 1 of this bed in my house. If I do not say anything They keep quiet now I am being blocked by Team Leader on watsapp.
Please let them collect the bed today I even send the driver my location as by their request They got all my details
PP
Patrick P's update11 Jun 2024, 10:59
Reviewer Update
I have evidence of emails and watsapp conversations with them. And always promised can even send you the same reply which came frome their costumer contact center, it's almost the same thing that is written above.
I am tired of that respond from them from costumer contact center, I just want this bed out of my house. They should be telling me someone is one their way.
They stalling, they are forcing me to by this bed. I have evidence from day 1 of this bed in my house. If I do not say anything They keep quiet now I am being blocked by Team Leader on watsapp.
Please let them collect the bed today I even send the driver my location as by their request They got all my details
I am tired of that respond from them from costumer contact center, I just want this bed out of my house. They should be telling me someone is one their way.
They stalling, they are forcing me to by this bed. I have evidence from day 1 of this bed in my house. If I do not say anything They keep quiet now I am being blocked by Team Leader on watsapp.
Please let them collect the bed today I even send the driver my location as by their request They got all my details