HOMECHOICE FAULSE ADVERTISING ON THEIR WEBSITE

On the 12 of September I placed an order with homechoice for a Hisense 40inc television and I was requested to send through a tv licence which was under my sister and I sent the documents then after 7 days I called to follow up because deliver takes 7 TO 14 DAYS! when I called there was a consultant that answered and asked me to hold because she was still busy with something (My question is why answer and then make me hold on my airtime )I was then told that they have not received the documents I insisted they were sent then she re-checked and found the documents so I had to call for them to check and update my order. When I enquired I was told it would be delivered soon but till today I am waiting I had to contact two managers Lesly and Nicholas .I was then told after two weeks when I called to follow up gain that they don't have stock and I needed to wait 2 more weeks and I requested Lesly to change my order ,which she did and got me a Hisense 43inch with the same price then when it had to be delivered I was told they need proof of address because I changed my address when placing first order but their system did not request for the proof of address for that order but it did on the second order. I informed Homechoice I have just moved in with my sister and I do not have a document that I can use for proof of address except for my tax certificate with my medical aid then it was rejected because they need the utility bill or a bank statement. I requested to speak to someone that could help and understand my frustrations that its been 3 weeks waiting for my order and I still do not have it and was referred to Nicholas who said he will do his investigation then get back to me and I waited for his call because he had said he will call back before 9 am on Wednesday so it was now 3pm I called him and as told he is in a meeting he will call back after 30 min , he never did . When I knocked off at 5pm I called and was told he left for the day and requested to speak to Lesly who refused saying she will call back today because she was the only manager on the floor and the consultant that I spoke to was so Rude and told me to hang up because she is not allowed to hang up on me there is nothing she can do. I HAVE STILL NOT RECEIVED MY TV ORDER AND HOMECHOICE DOES NOT SEEM TO CARE INSTEAD THEIR CONSULTANTS ARE SO EAGER TO HELP YOU CANCEL THE ORDER THAN ASSIST YOU TO GET THE ORDER , I DO NOT UNDERSTAND THE CONCEPT AROUND THAT, HOW IS AN UNHAPPY CUSTOMER BEING HELPED TO CANCEL ORDER GOING TO WORK FOR YOU AS HOMECHOICE . THEIR STAFF KNOWS NOTHING ABOUT CUSTOMER SERVICE , THE TREATMENT THAT I RECEIVED WAS HORRIBLE AND I WILL TAKE IT FURTHER THAN THIS PLATFORM BECAUSE YOU CANNOT BE A BUSINESS AND TREAT PAYING CUSTOMERS LIKE THIS . ITS UNEXCEPTABLE ( OOH AND I WAS THEN SENT AN APOLOGY GIFT BEFORE THE ACTUAL ORDER ! HOW CRAZY IS THAT