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Preshan M

1 reviews | Active since Aug 2010

15 Jun 2016, 08:59

Homechoice false advertising

<p>On the 10h of June 2016 I placed an order with HomeChoice for 2 Nikita 3-piece quilt set-Queen Black. Homechoice phoned me to confirm my order and I did, I also asked them if it was in stock before I paid for it and they confirmed. I then paid for it via bank account they sent me on the 10th of June 2016.<br /><br /></p> <p>On the 15th of June 2016 I get a call from one of the call center agents telling me that there is no stock of the items that I have ordered and sorry but there is nothing they can do.<br /><br /></p> <p>I have a big problem with homechoice false advertising on their website. Today 15th June I went back to the homechoice website and tock a screenshot of the items. You can still place an order and it does not say out of stock.</p> <p>Now it becomes my problem to get this sorted.<br /><br /></p> <p>This is the last time that I will ever order from this company.<br /><br /></p> <p>I will be stating my case at The Advertising Standards Authority of South Africa</p>

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Replies (1)
Homechoice
Homechoice's reply15 Jun 2016, 15:11
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team