MR
Marilese R

1 reviews | Active since May 2013

06 Jul 2016, 09:24

Homechoice false advertising!!!!!!!!

<p>On 2nd of July I contact homechoice to hear if they have in stock buy one blanket and get a free one. Which is the Roma blanket and the free one is Ciara blanket. I spoke with Melissa and she said yes they do have in stock. I placed my order and I told her i will pay in cash. On the 4th of July i received a message from homechoice that they received my payment which include transport fees.</p> <p> </p> <p>On the 5th of July i received a call from a agent of homechoice, named Faith-Ruth. She told me they out of stock for the free blanket and they will send me the Roma blanket so long and the free blanket in due time. She gave me Ref nr. ********** 19. I was upset because why was i told at first they do have in stock and now they cant deliver both blankets. It is very poor service, which I am not satisfied with.</p> <p> </p> <p>I do hope this matter will be resolved as soon as possible.</p>

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Replies (2)
Homechoice
Homechoice's reply08 Jul 2016, 10:50
Official
Hello Marilese , Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
MR
Marilese R's update08 Jul 2016, 12:12
Reviewer Update

Can someone of your team please contact me as soon as possible as to why i received a reversal message from bank, because I did not ask for a refund.