Homechoice failure to assist identity theft victims

I discovered that an account was **********ly opened with my name, l called Homechoice and I was told they’ll investigate the matter. 2 years later the issue is still appearing on my credit score.

Now I’m applying for a bond and can’t qualify because of this. When I called them today I was given numbers to their “***** department”, both numbers are just ringing without anyone answering… and l’ve been calling since the morning with no joy. I now suspect that their employees are involved in this *****, because of their lack of interest in helping out.

Totally unacceptable!!!