BK
Busisiwe K
1 reviews | Active since Jun 2025
17 Jun 2025, 17:59
Homechoice failing to render good services to their customers
I placed an order worth R6500 CASH on "HOMECHOICE " bed covers on the 23rd of May, till to date I haven't recieved my parcels nor assistance about compensation, the parcel got lost somewhere between the courier services and pickup point, the failure to locate the parcels was reported to HomeChoice by the courier services on the 2nd of June and since then I've been calling and calling them without getting any help, each time I call their customer service I would get a different consultant and all of them will just say I'll escalate this matter to my manager and none of those managers are doing anything 😭😭
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
17 Jun 2025, 18:04Hi Busisiwe Kubeka,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply17 Jun 2025, 18:04
Official
Hi Busisiwe Kubeka,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
BK
Busisiwe K's updateReviewer Update
17 Jun 2025, 20:55Call who directly? I mentioned that I've been calling your customer service center since the 2nd of June 2025 this matter has dragged far too long now , the only thing your consultants keep telling me is they'll escalate the matter to their managers , only vague answers everytime I call! that time Pay Just Now will deduct their second installment next week for things I didn't get
BK
Busisiwe K's update17 Jun 2025, 20:55
Reviewer Update
Call who directly? I mentioned that I've been calling your customer service center since the 2nd of June 2025 this matter has dragged far too long now , the only thing your consultants keep telling me is they'll escalate the matter to their managers , only vague answers everytime I call! that time Pay Just Now will deduct their second installment next week for things I didn't get
BK
Busisiwe K's updateReviewer Update
18 Jun 2025, 15:50Thank you for attending my matter/complaint urgently, I was frustrated as it has dragged far too long.
My homechoice online cash account has been credited with my R6500 refund 🙏
I hope I'll get a better service when ordering next time.
My homechoice online cash account has been credited with my R6500 refund 🙏
I hope I'll get a better service when ordering next time.
BK
Busisiwe K's update18 Jun 2025, 15:50
Reviewer Update
Thank you for attending my matter/complaint urgently, I was frustrated as it has dragged far too long.
My homechoice online cash account has been credited with my R6500 refund 🙏
I hope I'll get a better service when ordering next time.
My homechoice online cash account has been credited with my R6500 refund 🙏
I hope I'll get a better service when ordering next time.