1 reviews | Active since May 2015
Homechoice failed to help me with my query.
It was November time when I place an order with homechoice of 52 piece of dinner set, that was buy now pay February special in few days homechoice delivered my parcel I checked it only to find out that some of the items where broken I reported the matter I spoke to the consultant he said they will send a guy to come and collect that order and they will bring me new one I asked him if I have to bring only the broken things he said no I must bring the whole order because they will deliver me the whole order I did so. in a few days Bongani came he said I am from homechoice I am here to collect the order he gave me the collection slip I did save it he took that order in few days again I now receive the order when I checked it was fine all items where good. The problem comes in February when I receive the statement the statement was saying I am owing homechoice double orders. that means 2x 52 pieces I phone them and explain to them they said we will deal with it and check what does happen no one came back to me I phone them again they miss Lusunzi we will fix your account till today I went pay 150 when statement comes nothing change they still billing for two.<br> King Regards <br> Suzan
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
