Homechoice

I was a customer of homechoice for a few years. But is has been terrible. I have been struggling for more than a year to get a paid up letter. It has been months , hence it still shows on my Credit Bureau I owe them R575. I have phoned them several times. I have send e-mails to ask to please to remove this form my name but to no avail. I have send them proof that I have payed the account but to no avail.