Homechoice dropping the electronics ball

I ordered a smar****ch at Homechoice last year. The watch started giving me problems after a week or so, and I called Homechoice. I was sent from pillar to post when I was asking for the watch to be collected so that it can be assessed. I was told that it’s impossible for the watch to be collected and that I must drop it off at one of the Homechoice offices. Eventually, a month later of fighting, my watch was collected. I was given no feedback on the process, I’m the one who’s been calling to follow up and I’m not getting any straight answers, however, my debit order is going off every month. It has been close to 4 months now and I still haven’t been given concrete feedback, and if I don’t call, nobody calls me. I am highly disappointed in Homechoice and would like to warm everyone not to buy any electronics because should they malfunction you will struggle to get anything resolved.