Homechoice doesnt want to give me my refund

<p>On the 1st of october i went to Homechoice to buy a primrose bedding set,i bought it cash the guy who was helping me said i will receive my products following week on tuesday,i recieved nothing on tuesday instead i got an sms claiming that i owe Homechoice R599 and i must pay it no late than 7th October,i went there at Wynberg and luckily The same guy who helped me before was there also( Marcello Collins showroom manager).He said to me he made a mistake he didnt capture the payment,i asked for my stuff he told me its not there yet, I then asked for a refund gave him my banking details and he said the i will receive the money on monday,On monday i received nothing and i waited until friday the 14th October i decieded to go to Wynberg Homechioce again Marcello Collins was there he told me that he doesnt knwo why the transfere is taking long i must be patient maybe the money will be in next monday,i waited again,until last week i decided to call him and he said he has handed over my matter to the adimn a lady called Shafieka will contact me,that lady never contancted me i sent Marcello a message last week on the 18 october he then told me that the transfer was made he sent me a screen grab showing me that they have made the transfer and i will receive the money after 24 hours,I waited again i got nothing i contacted him again today in the morning he said he will get back to me but he never did that i tried calling him his phone is on voice mail.I just wonder now how come a refund transaction take so long to be payed out??for the first time in my life i have never heared of a refund that takes up to days.I need clarity on this matter ASAP i will not let you guys robb me off like this never i want my money</p>