NP
Nicholas P

1 reviews | Active since Jun 2020

26 Apr 2023, 08:55

Homechoice doesn't want business

I dont think Homechoice wants business. On the 19th April I ordered a washing machine ( order number: ***1). Then every morning thereafter I receive a call from a number - on the 20th at 07h00 ***) on the 21st at 07h10 ***) on the 24th at 07h***25 and yesterday at 07h08 8127 and everytime I answer the call and no one says anything, just silence, everytime the exact same thing. Then I receive a sms stating that "order has been cancelled as per your request ***"- I never requested for the order to be cancelled. Previously had very similar issue and I was told is because the agents were working from home and the signal at home was bad, hence poor call quality. I I ever even spoke to an agent I would understand, but nadda, nothing. Homechoice customer service is bad, or none existent.

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Replies (1)
Homechoice
Homechoice's reply26 Apr 2023, 09:09
Official
Hi Nicholas.

Thank you for bringing this matter to our attention.
 
We will be contacting you to get further details from you.
 
Thank you for your patience and understanding
 
Homechoice