Homechoice doesnt care about their customers - they just concerned about making money from unsuspecting consumers

I have ordered a microwave from Homechoice - which took long to deliver - now I am to pay my last payments this past month of April , which I am delaying because the microwave stopped working 3weeks back - Mind you it has a 10yr warranty. Now since the 3 weeks I have reported I am being sent from pillar to post. No one is giving me a real answer as to what is going on. They keep on telling me different answers every time I call. They don't allow me to speak to their manager whose name apparently is Alwal Peterson. The other early this morning told me that its my responsibility to pack the microwave and send it back to homechoice for assessments I mean ***............ Now I spoke to Marcell Henkel who kept on apologising for their nonsense and told me theres nothing they can do as they waiting for response from Samsung. I asked her when did they make a follow up with Samsung theres none. Homechoice are really pathetic and they don't care about their customers. This is the last time I made a deal with the devil.