Homechoice does not WANT to close my account

My name is Lucinda ,I recently paid up my Home choice account and I have called MULTIPLE times requesting for a account closure letter .They keep giving me a Paid up letter and insist they don't close Homechoice account which I think is Utter ridiculous .Its my right as a consumer to have an account closed once paid up .They keep cutting the call when I request for this .I have never experienced such horrible service from Hoemchoice .