HOMECHOICE DOES NOT UPDATE PAYMENTS!!!!!

I had a Homechoice account which I opened sometime in 2022, I lost my job and had difficulty paying the account and it was handed over to MBD and I made arrangements to settle the account with MBD, a few weeks ago I got called by Nimble regarding the same account which I settled with MBD. I have since requested a paid up letter from MBD because I need to use it to get a place to stay and no one bothers to respond to my emails and I’ve been calling as well but nothing is happening instead the account isn’t even updated on credit burea. This is sickening and no one seems to know what they’re doing at Homechoice because when I went to the branch to enquire, the employees were not even sure where the account was handed to so Homechoice customers who, unfortunately, get handed over for various reasons could actually get ****med because at some point, I had an arrangement with MBD but Nimble was on my case as well so it gives the idea that the customers could easily be compromised as well. Right now, I’m sick ans tired of the going around with no communication. I just want my paid up letter and move on. Otherwise I wouldn’t recommend Homechoice and MBD to anyone.