Homechoice does not care about customers

I have closed/paid off my account with homechoice as a result of poor poor poor service! This was months ago and on my credit score the account still shows active? After irritatingly phoning me so many times and me struggling to settle the account now I need to again truggle/beg for homechoice to close the account that is showing active on my credit profile. Can someone please just close this and let me never deal of hear from homchoice in my life again.