HOMECHOICE, do they really want business?

Have been a long term client with HomeChoice, my account always in good standing, but from their side always issues. Last time I bought ladies boots from them, it was a total disaster with stock advertised, but then there was no stock, long sad story, my wife got her present late. Tried 3 days ago to purchase again through them, issues at order stage with no delivery possible for the bed, i called in and the female agent filled the order in on her side, stating i could pick up from Wynberg Cape, all was fine. Called them on Thursday to confirm all, the bed order was gone, we had to start from scratch. Again long discussions with 2 different agents, finally spoke to Gaironeesa, a supervisor, she stated i should urgently send through change of address, with supporting docs. I did this on thursday afternoon. Called on Friday morning (today), spoke to Rida, bed order was gone (not showing on their side). He said i will wait 3 to 4 weeks for delivery of the bed anyway, he did not know all the facts (no notes made on their system) he went and spoke to Giaroneesa, came back and said she will get back to me in 2 days. I explained my frustration and unhappiness to him, he was not perturbed in the least, said i can go ahead and list them on Hello Peter and others, he obviously thinks Homechoice can do without the business. I sent Gaironeesa another email at 10 am Friday, stating my unhappiness with the matter dragging out for so long. I followed this with a phone call, trying to reach her, the person i spoke to came back and said Gaironeesa will not speak to me, she will call me in 48 hours. It is clear that Homechoice are not interested in keeping their clients happy, they must have enough business. The attitude of their staff is unkind and not friendly, they do not have an idea of professionalism, the one hand does not know what the hand hand does in their system. I wopuld suggest to any aspiring clients wishing to do business with Homechoice, to rather go somewhere else.