1 reviews | Active since Jul 2023
Homechoice disrespect customer
Customer service agent contacted me to assist with an order. When the order arrived, it was goods that I have not ordered and agreed with the agent. She gave a whole lot items which I didn’t order to the value of R11k. 1x Levey 45pc queen duvet set order number ***2/1 I returned the items to the showroom in wynberg on 03/08/2024 with my own transport which I was not compensated for and was assisted by Tashreeq who done the goods return form. On 16/08/2024 an agent contacted me demanding the R11k, how on earth must I pay for goods that was returned? The agent was disrespectful, had no manners and put down the phone while I was talking to her. This is unacceptable!!!
Homechoice you better update your system that the unwanted items was returned and received by the wynberg showroom as I have proof of this and please compensate me for the disrespect from your agents as well as my fuel costs for returning the items.
I will share this story with everyone on social media so that everyone can know how you treat customers and not purchase anything from you!
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice